JP Electrical Brisbane Pty Ltd ABN 91 643 228 022 respects the privacy of customers, prospective customers, suppliers, website visitors and other people who interact with the business. We aim to handle personal information responsibly and, where applicable, in accordance with Australian privacy requirements.
About this Privacy Policy
This Privacy Policy describes how JP Electrical Brisbane Pty Ltd, referred to in this policy as JP Electrical, we, us or our, handles personal information.
This policy applies to information collected through this website, telephone calls, email, quote requests, service enquiries, customer communications, property attendance and other interactions with JP Electrical.
Where the Privacy Act 1988 (Cth), the Australian Privacy Principles or another privacy requirement applies to our activities, we intend to manage personal information consistently with those applicable obligations.
Information we may collect
The types of personal information we collect depend on how you interact with JP Electrical and what service or enquiry is involved.
Information may include:
- your name;
- telephone number;
- email address;
- property address or suburb;
- billing or invoicing details;
- information about an electrical, air conditioning or property related service you request;
- photographs or files you provide in connection with a quote, repair, property or service enquiry;
- correspondence between you and JP Electrical;
- information supplied by a property manager, landlord, tenant, contractor or other person involved in arranging work;
- website usage information, device information and technical information collected through cookies or similar technologies;
- records reasonably required to provide, administer or document services supplied to you.
We generally seek to collect only information that is reasonably necessary for the relevant interaction, service or business purpose.
How information is collected
Personal information may be collected directly from you when you:
- submit a quote or contact request;
- telephone or email JP Electrical;
- communicate through social media;
- request electrical, air conditioning or related services;
- provide photographs, property details or job information;
- engage us to perform work;
- make a payment or receive an invoice;
- otherwise communicate or transact with us.
We may also receive information from another person where this is reasonably necessary to arrange or perform work, for example from a landlord, property manager, tenant, contractor or other authorised representative.
Some technical information may be collected automatically when you use this website, including through cookies, analytics services, web server logs or similar website technologies.
How we use personal information
JP Electrical may use personal information for purposes connected with operating the business and providing services, including to:
- respond to enquiries and quote requests;
- communicate about electrical, air conditioning or related work;
- arrange attendance at a property;
- assess the information provided about a job;
- prepare quotes, invoices and other service documentation;
- perform and manage agreed services;
- communicate with property managers, landlords, tenants or other relevant parties where appropriate;
- administer payments, accounts and business records;
- manage customer service and follow up;
- improve our website, services and customer experience;
- protect our systems, website, customers and business from misuse, fraud or security threats;
- comply with legal, regulatory, accounting, insurance or other legitimate business requirements.
Disclosure of personal information
We do not sell personal information.
Personal information may be disclosed where reasonably necessary for the operation of the business or provision of services, including to service providers and other parties that assist us with:
- website hosting and technology;
- email and communications;
- accounting, invoicing or payment processing;
- cloud storage and business systems;
- professional advice;
- contractors or suppliers involved in delivering a service;
- insurers or advisers where reasonably required;
- government, regulatory, law enforcement or other authorities where disclosure is required or permitted by law.
Where a third party receives personal information from us, the information disclosed will generally be limited to what is reasonably necessary for the relevant purpose.
Website, cookies & analytics
This website may use cookies and similar technologies to support website functionality, understand how visitors use the site, maintain security and improve performance.
Depending on the technologies in use, information may include:
- browser type;
- device type;
- pages visited;
- approximate location derived from technical information;
- referral source;
- website interaction and performance information;
- IP address or related technical identifiers.
You can generally manage or disable cookies through your browser settings. Disabling some cookies may affect the way certain website features operate.
More information about website cookies can be found in our Cookie Policy .
Marketing communications
We may communicate with existing or prospective customers about JP Electrical services where it is reasonable and lawful to do so.
Where electronic marketing requirements apply, communications will be managed in accordance with the applicable requirements and any consent or unsubscribe obligations.
You can ask us not to send marketing communications by contacting us using the details at the end of this policy or by using an unsubscribe option where one is provided.
Storage & security
JP Electrical may store information electronically, in cloud based business systems and, where required, in physical business records.
We take reasonable steps appropriate to the nature of the information and our business to help protect personal information against misuse, interference, loss, unauthorised access, modification or disclosure.
Measures may include access controls, passwords, software security, reputable hosting or cloud providers, device security, system updates, backups and restricting access to information to people who reasonably require it.
While reasonable safeguards can reduce risk, no website, electronic transmission, email service, device or storage system can be guaranteed to be completely secure.
Access & correction
If you believe personal information we hold about you is incorrect, incomplete or out of date, you can contact us and ask for it to be corrected.
You may also request access to personal information we hold about you. Depending on the circumstances and any applicable legal requirements, we may need to verify your identity before providing access.
There may be circumstances where access cannot be provided or is limited by law. If that occurs, we will respond to the request in accordance with any obligations that apply.
Overseas service providers
Some technology, cloud hosting, communications, analytics or other service providers used by JP Electrical may store or process data using infrastructure located outside Australia.
The exact locations may depend on the systems and providers used from time to time.
Where overseas disclosure obligations apply, we will take reasonable steps consistent with those applicable obligations.
How long we keep information
Personal information may be retained for as long as reasonably required for the purpose for which it was collected, to manage an ongoing customer or business relationship, maintain service records, meet accounting requirements, deal with disputes or comply with applicable legal or business record keeping obligations.
When information is no longer reasonably required, we may delete, destroy or de identify it where appropriate and subject to any applicable retention obligations.
Privacy & data security incidents
If JP Electrical becomes aware of a suspected loss, unauthorised access or unauthorised disclosure of personal information, we may assess and respond to the incident based on its nature and risk.
Where a notification, investigation or other response is required under applicable law, we will take the steps required in the circumstances.
Privacy questions or complaints
If you have a concern about the way JP Electrical has handled your personal information, please contact us using the details below.
Please provide enough information for us to understand the issue and, where appropriate, investigate and respond.
If privacy legislation gives you additional complaint or review rights, those rights remain available to you.
Third party websites & services
This website may contain links to third party websites, social media platforms, payment services or other external services.
JP Electrical does not control the privacy practices of independent third parties. When you leave our website or use a third party service, that third party's privacy policy and terms may apply.
You should review the privacy information provided by the relevant third party if you want to understand how it handles your information.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, business practices, systems, service providers or applicable requirements.
The current version will be published on this website and the updated date shown at the top of the policy will be changed when appropriate.
Contact JP Electrical
Questions, access requests, correction requests or privacy concerns can be directed to JP Electrical Brisbane Pty Ltd.