JP Electrical Brisbane Pty Ltd, ABN 91 643 228 022, respects the privacy of customers, prospective customers, website visitors and other people who communicate with us. We aim to handle personal information responsibly and in accordance with applicable Australian privacy requirements.
About this Privacy Policy
This Privacy Policy describes how JP Electrical may handle personal information in connection with our website, enquiries, quote requests, customer communications and electrical or related services.
The particular information we collect and how it is used will depend on the way you interact with us.
Not every collection method, technology or third party service described in this policy will necessarily apply to every visitor or customer.
Who we are
References in this Privacy Policy to JP Electrical, we, us or our mean JP Electrical Brisbane Pty Ltd.
Our business contact details are:
- JP Electrical Brisbane Pty Ltd;
- ABN 91 643 228 022;
- telephone: 0499 090 330 ;
- email: admin@jp-electrical.com ;
- Facebook: JP Electrical Brisbane .
Personal information we may collect
Depending on your interaction with JP Electrical, we may collect information such as:
- your name;
- telephone number;
- email address;
- suburb, postcode, property address or job location;
- whether an enquiry relates to a residential, commercial or managed property;
- information about the electrical or air conditioning work you are enquiring about;
- details about electrical equipment, appliances or property infrastructure;
- photographs or documents you provide;
- communications between you and JP Electrical;
- quote, job, service and customer administration information;
- information reasonably required to organise, quote, perform or administer requested work;
- technical information generated when you use our website, where such technologies are enabled.
When sending photos, documents or enquiry information, please avoid including unnecessary personal, private, confidential or sensitive information.
How we collect personal information
We may collect personal information directly from you when you:
- complete a contact or quote request form;
- call JP Electrical;
- send us an email;
- communicate through social media;
- provide photographs, plans, documents or equipment details;
- request a quote;
- arrange or receive services;
- provide feedback;
- otherwise communicate with us.
We may also receive information from another person where they are arranging work on behalf of a property owner, business, tenant, landlord, property manager or other authorised party.
Website systems and third party technology providers may also automatically generate limited technical information about website use.
Why we collect and use information
JP Electrical may collect, hold and use personal information for purposes reasonably connected with operating our business and providing our services.
These purposes may include:
- responding to enquiries;
- preparing or discussing quotes;
- determining what information is required before work;
- arranging appointments or attendance;
- communicating about jobs and services;
- providing electrical, air conditioning or related services;
- managing customer relationships;
- issuing invoices or administering payments;
- maintaining reasonable business records;
- responding to questions, feedback or complaints;
- improving our website and customer experience;
- protecting our website, business and systems;
- complying with applicable legal or regulatory requirements;
- managing disputes, claims or business administration matters.
Quote requests & website enquiries
When you submit a quote request or enquiry through the website, we may ask you to provide information that helps us understand the job.
This may include:
- your contact details;
- the suburb or location of the property;
- the type of property;
- the electrical service required;
- a description of the work;
- photographs or other supporting information.
We use this information to understand the enquiry, determine what additional information may be required, contact you and consider the requested work.
Submitting an online enquiry does not guarantee acceptance of a job or create a binding service agreement.
Photographs, plans & documents
You may provide photographs or documents to help JP Electrical understand an electrical issue, property layout, appliance, switchboard, fitting or proposed scope of work.
These materials may contain personal information, property details or information visible in the background.
We may use submitted material to:
- assess the enquiry;
- prepare or discuss a quote;
- plan the requested work;
- identify questions requiring clarification;
- administer or document a job.
Providing a photograph or document for an enquiry does not, by itself, give JP Electrical permission to publish it publicly for advertising, social media or portfolio purposes.
Website usage information
When you use our website, certain technical information may be generated automatically by the website, hosting environment, security tools or analytics services.
Depending on the technologies enabled on the website, this may include:
- IP address;
- browser type;
- device type;
- operating system;
- pages viewed;
- approximate geographic information derived from network or device information;
- referral source;
- date and time information;
- website interaction or performance information.
This information may be used for website administration, security, performance monitoring, analytics and improving the way the website operates.
Cookies & similar technologies
Our website may use cookies and similar technologies to support website functionality, performance, analytics, security or user experience.
A cookie is a small piece of information that may be stored by your browser when you visit a website.
Cookies may be used to:
- support core website functionality;
- remember settings or preferences;
- understand how visitors use the website;
- improve website performance;
- support security or fraud prevention;
- enable third party website features.
For further information, please read our Cookie Policy .
Third party websites & technology services
JP Electrical may use third party technology and service providers to operate parts of its website or business systems.
Depending on the services used from time to time, these providers may assist with:
- website hosting;
- email delivery;
- website forms;
- cloud storage;
- website analytics;
- website security;
- accounting or invoicing;
- customer communications;
- social media;
- other business administration functions.
Third party providers may have their own privacy policies and terms governing how they process information through their systems.
When we may disclose personal information
JP Electrical may disclose personal information where reasonably necessary for the purpose for which it was collected or for a related business purpose.
Depending on the circumstances, disclosure may be made to:
- employees or authorised representatives of JP Electrical;
- contractors or service providers assisting with the work;
- technology and hosting providers;
- accountants, advisers or professional service providers;
- payment, invoicing or administration providers;
- property managers, landlords, businesses or other authorised parties connected with a job;
- insurers or advisers where relevant to a claim or dispute;
- government bodies, regulators, courts or law enforcement where disclosure is required or permitted by law.
We do not intend to disclose personal information to unrelated third parties merely for them to use for their own marketing.
Contractors & service providers
JP Electrical may engage contractors, suppliers, professional advisers or technology providers to support business operations or the delivery of services.
Where personal information needs to be provided to another party, we aim to limit disclosure to information reasonably necessary for the relevant purpose.
Information may also be processed within systems operated by third party providers where those systems are used for website, communication, administration or service delivery purposes.
Overseas processing & storage
Some technology, hosting, software or cloud service providers used in modern business operations may store or process information outside Australia.
The location of processing may depend on the provider, the service configuration and the infrastructure used by that provider.
Where we use external services, personal information may therefore be processed in another country as part of providing that service.
JP Electrical does not represent that all digital information will necessarily remain physically stored within Australia.
Marketing communications
JP Electrical may use contact information to communicate with existing or prospective customers about enquiries, jobs, services and other relevant business matters.
If we send promotional electronic communications, we aim to provide an appropriate way to opt out where required.
You can also ask us not to send promotional communications by contacting: admin@jp-electrical.com .
Service messages, quote correspondence, invoice notices and communications required to administer an existing job are not necessarily promotional communications.
Accuracy of personal information
We aim to keep personal information used for our business reasonably accurate and current.
The accuracy of information may depend on what has been provided to us.
If your contact details, property information or other relevant information changes, please let us know so that we can update our records where appropriate.
Security of information
JP Electrical takes reasonable steps designed to protect personal information under its control against inappropriate loss, misuse, interference, unauthorised access, modification or disclosure.
Measures may include appropriate use of:
- access controls;
- passwords and account security;
- reputable website and cloud service providers;
- software updates;
- website security tools;
- restricted access to business information;
- reasonable administrative practices.
Internet transmissions, email, websites and cloud systems cannot be guaranteed to be completely secure. Please avoid sending information that is not reasonably required for your enquiry or service request.
Retention of information
JP Electrical may retain personal information for as long as reasonably necessary for the purpose for which it was collected and for legitimate business, accounting, dispute management or legal record keeping requirements.
Retention periods may vary depending on:
- the type of information;
- whether the information relates to an enquiry, quote or completed job;
- accounting or business record requirements;
- warranty, complaint or dispute considerations;
- legal obligations;
- technical backup or system retention processes.
When information is no longer reasonably required, it may be deleted, destroyed, de-identified or made inaccessible where appropriate and practicable.
Accessing or correcting your information
You may contact JP Electrical if you would like to request access to personal information we hold about you or ask us to correct information you believe is inaccurate.
Before providing access or making certain changes, we may need to confirm your identity or authority to make the request.
In some circumstances we may be unable to provide access to particular information, including where an applicable law permits or requires access to be refused.
Requests can be sent to: admin@jp-electrical.com .
Privacy questions & complaints
If you have a question or concern about the way JP Electrical has handled your personal information, please contact us so that we can review the matter.
It is helpful if your message includes:
- your name and preferred contact details;
- a description of your concern;
- relevant dates or communications;
- what you would like us to review or clarify.
We will consider the issue and respond in a manner appropriate to the circumstances.
Where applicable, you may also have rights to raise privacy matters with an appropriate Australian privacy regulator.
Links to external websites
Our website may contain links to external websites, social media services, maps or other third party platforms.
JP Electrical does not control the privacy practices of external providers.
When you leave our website and use another service, the privacy policy and terms of that provider may apply.
Changes to this Privacy Policy
JP Electrical may update this Privacy Policy from time to time to reflect changes to our website, business processes, technology or applicable requirements.
The current version will be published on this page.
The date shown at the top of this page indicates when this version was last updated.
Contact JP Electrical
For privacy enquiries, access or correction requests, or questions about this Privacy Policy, contact JP Electrical Brisbane Pty Ltd.